General
Personalization - if you see an item in the shop and would like to order it in a different color or add a special saying please use the contact page to receive pricing and order information.
Wholesale - Jane hancock papers is currently looking for some great brick & mortar stores to carry our line please contact us with any wholesale opportunities that you may have available.
Graphic Design services - I also offer graphic design services to meet your business needs as well including, but not limited to: Logos, business card, brochure, postcard and business stationery design.
Custom Designs
How does it work?
Please use the contact page to send your custom order request. With in 24-hours you will receive a Q/A form to fill out. This form will help guide the direction of your item.
Next a phone or face-to-face consultation will be set-up afterwards you will receive a quote of service.
Is a deposit required?
A 50% deposit is required when the signed contract is returned and before your project begins. The remaining balance will be due before your order is shipped.
How long does it take?
I recommend all invitations be ordered at least 10 weeks before your mailing date. Most other stationery projects take between 3 and 6 weeks. If you require a faster turn around time a rush order fee may be applied.
Payments
Shop items
Paypal. Items will ship within 48-hours of payment receipt.
Custom items
Check. Items will ship once check has cleared 5-7 business days
Money order. Items will once within 48-hours of receipt.
Paypal. Items will ship within 48-hours of payment receipt.
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Shipping
Packages are securely wrapped and fastened to ensure they arrive at your door in excellent condition. All domestic orders totaling less than 50.00 are sent via USPS first-class mail with a tracking number. Orders 50.01 or more will ship priority mail with insurance and tracking number. The buyer will always receive shipping info by email when item ships.
If you are located outside the US please contact me before purchasing so international shipping charges can be calculated.
Refunds and Exchanges
Each item goes through a quality control inspection to make sure it arrives at your door looking great. However please note with letterpress and screen-printing there can be slight variations from print to print due to the nature of the process.
If for some reason you receive an item that you are not happy with or it is damaged during shipping please contact me with in 7 days of receipt for a full refund minus any shipping or a replacement item.
No refunds will be given for personalized and custom orders.
Misc.
What is letterpress?
It is a term for the relief printing of text and image using a press with a”type-high bed” printing press and movable type, in which a reversed, raised surface is inked and then pressed into a sheet of paper to obtain a positive right-reading image.
All of our letterpress items are fed into the press one at a time; type is hand set using metal or wood letters, or we order custom metal dies. Every color in your design is printed individually on the press, one card may be inserted three or four times. With this type of process there may be slight variation from print to print.
What is silk screen printing?
Screen printing is a technique that uses a woven mesh to support an ink-blocking stencil. The attached stencil forms open areas of mesh that transfer the ink onto each substrate individually. Each color requires its own screen. I print using a print gocco screen printing set-up with a print area of 3.5 x 5.5
What is the difference between custom design and personalized?
Custom designs are created by working directly with you the client to create a one of a kind item that is not available anywhere else. Personalized items are products that are available in our shop, but have been tailored to meet your needs by changing the color or font.
